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Shopping on our site is easy and secure.
If, while browsing the site, you have a question that is not
answered, please feel free to send
us an email. All emails will be answered within 24 hours.
You can find items by clicking on the category (books, packets,
video, etc.) or by clicking on "All Products" to take
a leisurely stroll through the site.
Shopping is easy
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When scrolling through a category or
from "All Products", you find a short description
and small image of each item.
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On the upper right of each item, you
see a link to "More Info", this will lead you
to an individual page for each product with a larger image
and more detailed description.
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Click on the "buy" button next to any
product and the item will be added to your cart.
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You will find a list of products in your
cart in the minicart on the left sidepanel. Clicking on
"View Cart" will show you the contents of your
cart in detail.
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Before proceeding to checkout, you can
check your cart and change the contents by adding, deleting,
or changing quantities.
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The contents of your cart is anonymous
until YOU decide to finish the whole checkout process.
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We only accept orders placed through our
shopping cart. The website and cart are available for
you 24/7; we accept all major credit cards and e-checks.
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Payment takes place at a secure payment
gate with electronic verification; fast, secure and without
involving employees or via Paypal.
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We are also happy to receive your order
and personal check/money order by mail, if you prefer
not to do business via the Internet.
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In this case, please finish your order
and choose "mail a check" as payment option.
Print your order confirmation and send it to us with your
check or money orderinclude a check for the total amount
- including shipping -shown in the shopping cart.
General Information
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All prices are in US Dollars.
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Three foreign currencies are shown under
the price only for information purpose.
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As shipping is calculated during the checkout
– the prices in non US currencies only reflects the price
for the described item.
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Your credit card will be billed with
the total of your ordered items plus shipping and tax
(where applicable).
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The correct total for the purchase
will be billed to your credit card.
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If your credit card is issued outside
the USA, the charge will show in your local currency.
Your bank / credit card company will apply the exchange
rate valid in the issuing country at the moment of
the charge.
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Additonal charges, applied by credit
card companies and/or banks outside the USA are according
to regulations of these banks / countries and not
applied or received by "Cats in the Cradle".
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A charge of $20.00 will be added
to any returned or not cleared checks. This fee will
be charged for each attempt to clear the funds.
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Orders are shipped by USPS Priority
or First Class Mail within 72 hours of our receiving
your order if payment is by credit card or Paypal
– in case of payment by check as soon as the funds
clear our bank.
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Shipping is calculated automatically through
the site and is added to your order.
Privacy Policy
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We do not sell or share any customer information,
names, addresses, etc. All information is confidential,
no credit card numbers are kept on file.
Return Policy
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Books, Packets and Videos are not returnable
under any circumstances.
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Damage/Errors
We pack all orders with the utmost care. If damage should
occur during transit, please contact the USPS. Save all
boxes, product, labeling and packing materials for inspection
by the post office that delivers your mail. You may not
receive a return claim if these are not kept. If damage
is our error, please contact us within 3 business days
of receiving your package.
Security
All payment transactions are taken via a secure
server for your safety.
If you do not feel comfortable using your
credit card online, please choose the payment option for mail,
phone or fax.
Please call or email if you have any questions.
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