Shopping on our site is easy and secure.

If, while browsing the site, you have a question that is not answered, please feel free to send us an email. All emails will be answered within 24 hours.

You can find items by clicking on the category (books, packets, video, etc.) or by clicking on "All Products" to take a leisurely stroll through the site.

Shopping is easy

• When scrolling through a category or from "All Products", you find a short description and small image of each item.
  
  
• On the upper right of each item, you see a link to "More Info", this will lead you to an individual page for each product with a larger image and more detailed description.
  
  
• Click on the "buy" button next to any product and the item will be added to your cart.
  
  
• You will find a list of products in your cart in the minicart on the left sidepanel. Clicking on "View Cart" will show you the contents of your cart in detail.
  
  
• Before proceeding to checkout, you can check your cart and change the contents by adding, deleting, or changing quantities.
  
  
• The contents of your cart is anonymous until YOU decide to finish the whole checkout process.
  
  
• If you have further questions, don't hesitate to contact us.
  
  
• We only accept orders placed through our shopping cart. The website and cart are available for you 24/7; we accept all major credit cards and e-checks.
  
  
• Payment takes place at a secure payment gate with electronic verification; fast, secure and without involving employees or via Paypal.
  
  
• We are also happy to receive your order and personal check/money order by mail, if you prefer not to do business via the Internet.
  
  
• In this case, please finish your order and choose "mail a check" as payment option. Print your order confirmation and send it to us with your check or money orderinclude a check for the total amount - including shipping -shown in the shopping cart.
  
  

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General Information

• All prices are in US Dollars.
  
  
• Three foreign currencies are shown under the price only for information purpose.
  
  
• As shipping is calculated during the checkout – the prices in non US currencies only reflects the price for the described item.
  
  
• Your credit card will be billed with the total of your ordered items plus shipping and tax (where applicable).
  
  
• The correct total for the purchase will be billed to your credit card.
  
  
• If your credit card is issued outside the USA, the charge will show in your local currency. Your bank / credit card company will apply the exchange rate valid in the issuing country at the moment of the charge.
  
  
• Additonal charges, applied by credit card companies and/or banks outside the USA are according to regulations of these banks / countries and not applied or received by "Cats in the Cradle".
  
• A charge of $20.00 will be added to any returned or not cleared checks. This fee will be charged for each attempt to clear the funds.
  
  
• Orders are shipped by USPS Priority or First Class Mail within 72 hours of our receiving your order if payment is by credit card or Paypal – in case of payment by check as soon as the funds clear our bank.
  
  
• Shipping is calculated automatically through the site and is added to your order.

Privacy Policy

• We do not sell or share any customer information, names, addresses, etc. All information is confidential, no credit card numbers are kept on file.
  

Return Policy

• Books, Packets and Videos are not returnable under any circumstances.
  
  
• Damage/Errors
  We pack all orders with the utmost care. If damage should occur during transit, please contact the USPS. Save all boxes, product, labeling and packing materials for inspection by the post office that delivers your mail. You may not receive a return claim if these are not kept. If damage is our error, please contact us within 3 business days of receiving your package.

Security